FAQ

SHIPPING & DELIVERY
PAYMENT
ORDER
RETURNS
REPAIR & WARRANTY

Fast! Nothing is more important than the delivery time. That is why you can see before you order something when we deliver the item. Items that are in stock are usually delivered the next working day. Keep an eye on your Track & Trace for the most up-to-date information. Ordered before 3 p.m.? Shipped today!

Is an order delivered for free?

Yes, your order will be delivered free of charge throughout the Netherlands. For deliveries to Belgium we charge 2.95 euros in shipping costs.

What delivery options are there?

We send your package with DHL.

I can't find my order with Track & Trace, what now?

You click faster than the delivery company could process! Your Track & Trace code is available from the next day.

If this is not the case, you can via our contact page send a message about this.

How can I pay?

With money of course † And whichever method you choose, you pay securely anyway.

iDEAL: via the trusted online payment environment of your bank
Credit card (Visa, Mastercard, American Express, Maestro) : the amount is reserved and only debited after your item has been delivered
Klarna Afterpay (With Klarna Afterpay you only pay after you have received the item)
Fast checkout (choice of Apple Pay or Google Pay).
Bancontact

Can I always pay afterwards?

Yes! You can pay with Klarna Afterpay. With this you only have to pay after you have received the item (within 14 days)!

How soon will I be refunded after returning?

We will refund you immediately after we have processed your return. Most returns are processed within 5 business days of being returned. How soon the money will be in your account after that depends on your payment method:

iDEAL or pay afterwards with Klarna: within 3 working days
credit card: within 5 working days

How soon will I be refunded after cancelling?

We will refund you immediately once we have processed the cancellation. How soon the money will be in your account after that depends on your payment method:

iDEAL: within 3 working days
Postpay: you don't have to pay anymore
credit card: the reservation will be canceled after 3 days.

I have received a payment reminder, what now?

If we no have received payment, we will help you remember.

How do I order something from Zoomble?

In 3 easy steps:

1. Place an item in your shopping cart and go to order.

2. Check your order and fill in your contact details. Think of the address, delivery date, contact details and name.

3. Complete by paying. This is possible with any of the payment methods offered.

Was my order successful, because I have not received a confirmation?

Is your order in your account? Then it worked.

If you ordered more than 1 hour ago and you have not received a confirmation and there is nothing in your account, please contact us. And don't worry: if money has been debited, we will automatically refund you.

Can I still change the order I have already placed?

New. To protect your data, an order can no longer be modified. If your order has not yet been shipped, you can cancel it.

I have a complaint. What can I do?

We are happy to solve that for you! You can share a complaint about one of our products or services with us by emailing info@zoomble.nl. We will always respond to all messages as quickly as possible.

Can I return my item?

Return conditions:

Zoomble items always have a return period of 14 days after receipt. After this, the item must be received by us within 14 days after pre-notification of the return. The return period starts on the day you receive the item.

The item is in good condition with no signs of use and is in the original packaging.

Do I have to pay when returning?

We can answer that succinctly: no! Returns are always free with us.

How do I return my items?

You can send an email to info@zoomble.nl with the subject 'Return order number' and state why you want to return the item. We'll take care of the rest for you!

Do I have a warranty on my items?

Naturally! We guarantee that you will buy an item from Zoomble that is in good condition and will continue to work fine with normal use. A warranty period of 1 year applies to all items! As long as you don't use binoculars as a stool, it will of course remain within the legal warranty. If an inconvenience arises within 1 year, you can contact us and we will solve it together with you. In most cases this will be a repair of the product and in some cases you will receive a completely new item. This is all determined in consultation!

What is the warranty card for my item?

Your invoice or proof of purchase is also your proof of warranty. So keep it in your e-mail!

Is a repair free?

We will repair your item free of charge within the warranty conditions and warranty period. Even outside the warranty conditions, we will not leave you out in the cold. We will repair your item for a fee, but we will first provide an estimate of the costs. This way you can determine whether you want to have the item repaired or not. We are happy to think along with you!

SHIPPING & DELIVERY
PAYMENT
ORDER
RETURNS
REPAIR & WARRANTY

How quickly will I receive an order?